Privacy Policy

1. Introduction

Dnd Logistics Ltd., operating under the trading name DND Logix (hereinafter referred to as DND Logix, we, us, or our), is committed to protecting the privacy and security of personal information entrusted to us by our clients, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website at dndlogix.lol or engage our logistics services.

DND Logix is a Canadian logistics company headquartered in Richmond Hill, Ontario, providing freight transportation, warehousing and distribution, inventory management, cross-border logistics, supply chain consulting, and last-mile delivery services to clients across Canada. This policy applies to all personal information collected through our website, client engagements, telephone communications, email correspondence, and electronic transactions. By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Contact Information: Your name, email, phone number, company name, and billing address collected through our contact form, account setup, or service inquiries.

Shipping Information: Pickup and delivery addresses, shipment contents and descriptions, commodity values, and recipient contact details necessary to provide our logistics services.

Technical Information: IP address, browser type, operating system, pages visited, and access times collected through standard website analytics.

Communication Records: Records of emails, calls, and account communications maintained for service quality and continuity.

3. How We Use Your Information

To arrange and manage shipments and logistics services. To process payments and manage accounts. To communicate about shipment status, service updates, and billing. To comply with transportation regulations and customs requirements. To improve our website and service offerings. To send relevant communications subject to your preferences. To maintain accurate client records.

4. Data Sharing and Disclosure

DND Logix does not sell your personal information. We may share information with carrier partners and subcontractors involved in your shipments, service providers (website hosting, payment processing, analytics) bound by confidentiality, customs and regulatory authorities as required for cross-border shipments, or when required by law.

5. Data Security

We implement security measures including encrypted data transmission (TLS), access controls, regular staff training, and secure data storage. While we take reasonable precautions, no electronic storage or transmission is completely secure.

6. Data Retention

We retain information as long as necessary for the purposes collected or as required by transportation regulations. Client records are typically retained for seven years. Analytics data is retained for up to two years.

7. Your Rights

Under Canadian privacy legislation, you have rights to access, correct, withdraw consent, request deletion, restrict processing, and port your data. Contact us using the details below. We respond within 30 days.

8. Contact Us

For questions or requests regarding this policy:

This Privacy Policy was developed by DND Logix, a Canadian logistics company providing freight transportation and supply chain services to clients across Canada since 2012.